Many therapists and counselors are interested in online practice, but reluctant due to concerns about legal and ethical compliance. - Gillian from SimplePractice, Wow! Telehealth is growing and its application in palliative care is seen as a solution to pressures on palliative care services. Thanks for the amazing review Dani. We're created a Product RoadMap to share what we've done lately and what is in the works here if you're interested in checking it out: https://support.simplepractice.com/hc/en-us/articles/115005264123-SimplePractice-Product-Roadmap Did you know that we have a library of fillable forms for your clients to fill out during the intake process in our Template Library? Topics include telehealth utilization, research on the effectiveness of telehealth, getting started, assessing client fit, best practices, and ethical considerations. Explore 2421 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. Hi Cathy, I have been trying for over 24 hours to get my password reset. They do tend to respond by email quickly but sometimes I would prefer a phone conversation. It offers a secure waiting room for clients, interface for business meetings, the ability to record educational meetings, and the ability to be used with multiple apps and interface with Epic Systems health care software. SimplePractice organizes all of the details of your business, keeping you up to date, accurate, and secure. I prefer this platform to doxy.me, but I need to record, for supervision and for my clients. Collaborators, such as technology companies can ease the transition. Helpful resource!Once you get the hang of it, SP works for you and is an incredibly useful tool for your practice. I need to speak to a customer service rep -- I have an unresolved insurance issue. We're glad that the paperless intake process is saving you time. Clients complained of multiple hiccups on website. So be cautious about what you read on here that paints this product in a glowing light.I’ve had numerous issues with their product and support so much so that I’ve reached out to upper management. We’re always growing our Customer Success team and evaluating additional ways we can help support our customers more quickly. Emergency telehealth has been used to improve accessibility of rural and remote patients to specialist care. You take our money and give no customer service!!! Simple Practice has helped me streamline this process and update to the times. For an extra $10 per month per clinician, SimplePractice offers telehealth functionality that is fully-integrated into its practice management system. Welcome to our community. Evidence to date has demonstrated effectiveness and cost-effectiveness of telehealth in rural and remote emergency departments within a variety of contexts. As broadband infrastructure has improved, telehealth usage has become more widely feasible. :). Implementation of simple telehealth to manage hypertension in general practice: a service evaluation Gastrointestinal Nursing - 10.12968/gasn.2014.12.Sup1 Mark Holmes, Sian Clark TECHNOLOGY-ENABLED CARE SERVICES: NOVEL METHOD OF MANAGING LIVER DISEASE - Gillian from SimplePractice, Hi Andrea - We’re sorry to hear about your experience. And it's simply the best. If you could please reach out to our Customer Success team, we'd be happy to investigate this further and provide a solution. I 100% recommend this software. However, no response to how the breach will affect my information nor my clients. Did you know you can schedule a one-on-one screensharing session with a Product Specialist at your convenience, any time? Despite good platform, it is not worth the inability to obtain assistance. Howard, Alla, thanks for your positive review and helpful feedback. This is no exaggeration. To provide telehealth sessions, you will need the following: A computer (laptop or desktop) or smartphone. Get opinions from real users about SimplePractice with Capterra. For a small practice where telehealth is used primary for individual, group or family therapy, Zoom would not be the best option from a financial perspective, as there are more reasonably priced plans available elsewhere. To help practitioners and their administrators make sense of COVID-19 telehealth best practices as applicable to working from home, and as a community service, TBHI is honored to be working with the California non-profit, Telehealth Institute to bring you this up-to-date (4/4/2020), FREE informational course designed specifically for behavioral professionals. I really love how easy it has been to have all payments go directly through Simple Practice. Customer Service sent me on a list of to dos to prove to them that I had done things correctly. The software is easy to use, very interactive and pleasant to the eye. Their help database is one of the better ones I've seen, lots of great articles and clear instructions that seems to be kept up to date. Overall the system is pretty intuitive. We are working hard to keep improving SimplePractice and hope you will let us know if you have any ideas or suggestions for us. They requested information to prove I had contacted insurers and provide them information that the insurers do not provide BEFORE they would look into things on their end and check in with their clearinghouse on the rejections. When I contacted them to ask about the timeline on enrollments as I had claims being rejected. Background The use of telehealth steadily increases as it has become a viable modality to patient care. I am and have been a customer of SimplePractice for almost 2 years and have evaluated other EHR’s as well.What SimplePractice does well is they have a great marketing team and a loyal user base.There are far fewer happy customers than some of the online reviews show. I will have to quit using their telehealth and go back to doxy.me/. Pros: **Note: I am very new to Simple Practice and I'm only three weeks in.What I like most about this is the idea that everything will be located all in one place. You will spend days resolving a basic issue through online support. - Gillian from SimplePractice, Licensed Independent Clinical Social Worker, Wow! Sign up now for your 30-day free trial. Integrated with telehealth, online booking, paperless intakes, and more. [1] simple health telehealth › Verified 3 days ago We exist because we want to help our customers focus on the work they love and not have to worry about the busy work. Susan, thank you for the kind words about our Customer Success team! If you are looking for good customer service this is not the platform for you. It is frustrating when I am seeing more than one family member and they have to provide multiple emails for each member of the family. ‎Read reviews, compare customer ratings, see screenshots, and learn more about Telehealth by SimplePractice. I switched to Simple Practice from Therapy Appointment, and I am so glad I did. I'll reach out to the Customer Success team members working with you and see if a call would be helpful. I frequently contact them and get the reassurance they are looking into the flaw but I still cannot bill them through the program.If I did not like the rest of the features on this program, I would have been long gone. No paper files to lug around, reduced costs on printing paper and ink for intakes and informed consents, and I'm excited about having automatic appointment reminders for clients. I used to use an archaic paper and pen method that had so many steps and became no longer practical in the era of telehealth. Telehealth can be beneficial to individuals residing in rural areas allowing access to medical care that otherwise is unavailable (Wesson & Kupperschmidt, 2013). The #1 practice management solution for private practitioners. I'm also glad to see that you were able to connect with a SimplePractice team member to help you get your intake forms all set up. It took a couple weekends to get fully up to speed. Grow your business, focus on your clients, and let SimplePractice handle the rest. It’s a bit more expensive at start up, but they seem to actually have figured out how to make a functional and streamlined EHR. We'll be reaching out privately to learn more, and get you in touch with a member of our team. Their responses have been inconsistent and reveal a culture that does not value its customers.Here’s what’s wrong with SimplePractice:1) they cost more than most other EHR’s. I hope SP is taking done lessons from them. Doxy.me is a simple, safe, and secure telemedicine software app that runs in any browser. Download Telehealth by SimplePractice and enjoy it on your iPhone, iPad, and iPod touch. Thank you for your continued support as our customer, and for your positive review. Start your full featured trial now. Their online team monitors these reviews and have reached out to me in the past offering $50 credit to change my review to be more positive. We appreciate your feedback, and are always working on making SimplePractice even easier to use. They Do not offer live calls. If you still having billing questions, please reach out to our Customer Success team to let them know you’d like additional help. A 2010 UK review reported growing awareness of telehealth in palliative care but a lack of evidence-based research to support its use. I was asked by Simple Practice to get back to them about this complaint, it is too late. Responses can takes several days and up to weeks.I was treated poorly. Thanks again for choosing SimplePractice. If you ever have questions about SimplePractice, please don't hesitate to reach out to our Success team - we're here to help. I felt under extreme pressure, so much so, that I simply agreed with the rep and stopped asking questions.