Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent. We are a 5-star certified partner with an experienced team of consultants, solution architects, engineers, and administrators. When utilizing Salesforce’s own Premier Success and Success+ plans, your company is granted access to designated Salesforce professionals who work with both your team and Salesforce. Salesforce support used to be amazing. Additionally, the platform also provides extensive and free training materials for customers to aid in training and Salesforce certification. When you work with StarrData, education and training are unnecessary. Since 2009 we have helped hundreds of organizations to leverage the power of Salesforce. I was asking about fields that can go on an email template in the customer portal. Premier Priority is especially useful for customers who are running systems on Salesforce that you need to be always on, but which have complexity and customizations impacted by integrations or connected workflows… Salesforce’s Premier Success plan can help you create it with ease. Your StarrData professional will be well-versed in your business, ensuring your Salesforce support, app integration, cases, and troubleshooting needs are met seamlessly and customized to specifically suit your business. With the insight gleaned from this article, you’ll have more information about the different support options available to keep your team, company, and operations running as smoothly as possible as you get the most from your Salesforce platform. Get the Most Out of Salesforce : Learn more about how Salesforce … they simply won’t assist with important aspects. Salesforce’s troubleshooters work on a variety of projects, with no one assigned to a particular project, while StarrData offers a named contact with whom you can develop a relationship and who will know your business inside and out. Development lifecycle … With StarrData’s Salesforce support, your business’ assigned administrators can be reached by email and phone from 6:00 am to 5:00 pm PT. You'll waste a lot of time and valuable dollars … Our Premier Success Plan is for customers who want more help from Salesforce … Empower your sales team by leveraging best practices throughout the company. Instead, consider how you as the trusted Partner can integrate the services delivered by Premier … How you choose to receive Salesforce support is up to you. Your IP: 85.187.139.248 This can be a tough question to answer, but here are some tips to help you determine the best course of action for your business so you can get back to doing what you do best: operations. Premier Success has been designed to provide a unique combination of success programs, 24x7 global support and unlimited online training to help maximize the ROI on our customers Salesforce investment. Salesforce.com faces lawsuit over support service An upgrade to Premier Support came with a higher price tag but "proved unworkable," customer Bray International contends With that in mind, it’s possible to use Salesforce’s plan and StarrData’s pros in tandem to ensure that you get maximum support. However, you can now see how one minute you’re looking at ~$60-ish a year to a few hundred or even thousand in … Salesforce CEO Marc Benioff on "a marriage made in heaven" that comes with a hefty price tag. There's often several rounds of repeating and clarifying the problem, and then no contact … Salesforce’s Premier Success plan can help you create it with ease. Salesforce Setup Support: The right guidance to help you setup Salesforce as smooth as possible. Provide amazing and efficient support that delights your customers. Premier’s fast, expert, personalized experience lets customers extend their team’s capacity to reach maximum ROI on their Salesforce investment. A StarrData professional will ensure you’ll get dynamic and customized support from Salesforce experts who care about your business and want to help it succeed, permitting you to focus on operations and company growth. They can also be reached via email and case filing through our 24/7 customer portal. Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. Get the most out of your Salesforce investment by fine tuning your instance specifically for your needs. My primary issue with Salesforce is their sales process, then support… Salesforce Customer Stories : Discover what customer have to say about Salesforce Success Cloud. As you go up in pricing tiers, Salesforce becomes more customizable and adds higher levels of support. See how we've helped companies get more out of Salesforce. There are definitely pros and cons with the premier support but the experience of our clients isn't as good though. Everything is formatted from either a sales or marketing perspective compared to support, service, implementation, how-to guides, success. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. • Premier and Premier Pro also include a 24/7 toll-free support number, developer help for coding, one-on-one coaching, and access to Salesforce experts. Is Salesforce Premier Support Right For You? When it comes to managing your Salesforce platform, the right support is essential. *Partners that upgrade to Summit tier throughout the year and have not previously purchased Partner Premier … A: No. If its only for ADMIN then Success.salesforce.com is a great platform + standard support helps you too on queries related to admin , If there are any development going on the premier will help you a lot, response rate is high in premier than in standard. Seamlessly integrate your entire billing process with powerful Salesforce technologies. Deliver fast & accurate proposals that empowers your sales team and maximizes company revenue. Hello, Trying to find specific informaiton regarding response time between Salesforce Standard and Premier. You never get your issues solved and the people that you talk to don't seem to know what they are doing. Salesforce … ... this is where Salesforce wouldn't let them connect with the previous admin to complete the project. Connect your customers, employees & partners with the power of Salesforce. But how do you know if Salesforce’s own support plans are right for you, versus an outside alternative to the Salesforce Premier Support Success Plan, or perhaps even using both in combination? Support with Salesforce has been a nightmare. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. DCs have some powerful privileges. Salesforce’s Success and Success+ plans both come with an online education knowledge base with plenty of information on Salesforce for your team. I am preparing for salesforce developer certification, can having premier support help me ? You may need to download version 2.0 now from the Chrome Web Store. Can your business be on hold for eight hours before the busy Salesforce team has time to handle your issue? I would argue Salesforce is the best CRM option for most companies. They’re well worth it for many sales team striving to achieve team success in many cases. Premier cases provide an increased SLA dependent on the severity as well as unlimited access to Developer Support.