Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that aren’t included in your Google Fiber service. Do I need to buy a new computer to take full advantage of Fiber Internet? We have the credit card on file that you used to sign up and will bill that credit card by default. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings. Yes, we have a text telephone line at (TTY) 833-999-2889. Can my business sign up for Google Fiber? At the beginning of each month, you’ll receive your monthly Google Fiber bill in your email inbox. Want to stay up to date as we grow? Check your address to see if your home can sign up for Fiber. If you create a new Google Account to use Fiber, it will remain separate from your other Google Accounts—Google does not link your Google Accounts in any way, and Google will not combine or share information between your Google Accounts, unless you chose to. Will the monthly charges be billed to the credit card I used to sign up? If your services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is cancelled or suspended. When will it be available for my business? To learn more, visit our Help Center. Sign in to the Fiber website with the email address and password associated with your Google Fiber account. No, but it may be an option in the future. Are there any data caps on my Internet connection? See the Fee Schedule for more details. If you sign up for 1, 5, or 13 static IP addresses, your confirmation email will include the IP addresses assigned to your account. I do not see it on my Google Fiber account network page but it shows up at 192.168.1.1 and I can try to connect to it on my WiFi devices. No VPN support on the Network Box provided by Google Fiber. Ten days later, your credit card or debit card (depending on which payment method you’ve selected) will be automatically charged for that month’s service. I am the owner or property manager of an apartment or condo building. I didn’t sign up for Fiber - why are you on/near my property? To start your move process, contact our customer support team. To avoid them being used as clip art, stickers, or simply out of context, we’re not providing them as downloads. To learn more, visit our Help Center. This information may be used to promote Fiber, partner services and programs, or be used in other ways, such as for product or content lineup improvements. Just pick one of our Internet plans. If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Helpful tip: Make sure you don’t use an email address that will be cancelled if you switch service providers. Learn more about what affects Wi-Fi speeds. If you create a new Google Account to use Fiber, it will remain separate from your other Google Accounts—Google does not link your Google Accounts in any way, and Google will not combine or share information between your Google Accounts, unless you chose to. But from what I've read online these devices still need to be plugged into a router or connected to wifi. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Internet powered by AT&T Fiber offers technology that increases network speed and capabilities—so you can do everything you need on the internet faster! Replying to @projectmonarca. Google Fiber Support will not give us a direct answer. The Charlotte page will let you know where sign-ups are open and where we’ll be heading next. To learn more, visit our Help Center. Please contact us if you signed up for Google Fiber using a Google Account which you would now like to change. Never had any issues connecting out over VPNs or in to VPNs that I run at home. You can change your plan by clicking on the Account tab and then selecting “Change plan” underneath your current service plan. Google Fiber starts with a connection that's up to 1,000 megabits per second. Yes. One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Hi there, I'm sorry for the delayed response. Can I set up a guest or public Wi-Fi network? We want you to use and enjoy your super fast Internet. We’ll give you a pre-paid mailing label to ship your equipment back to us. Google Fiber 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second. Static IPs have the following fees associated with them:• 1 static IP - $20/month: includes an IPv4 address and a /56 IPv6 subnet• 5 static IPs - $30/month: includes a /29 IPv4 subnet and a /56 IPv6 subnet• 13 static IPs - $40/month: includes a /28 IPv4 subnet + static WAN IP There may also be additional taxes associated with static IPs depending on your location. But it really depends on your existing hardware. When am I going to get installed. Sign in for additional support options to quickly solve your issue. Part of the Google family, we’ve been revolutionizing what customers can expect from their internet provider for over 15 years. Please contact us and we’ll help you out. Wi-Fi is slower than wired connections. At first, we'll be working out in the street to connect the Fiber network to the outside of your home. Visit the Google Account community. Do I need to keep my plan for a certain amount of time? Google Fiber, Alphabet’s gigabit broadband service, started its relationship with Louisville in 2015. Yes, Google Fiber offers two super fast Internet plans for small businesses in all its Fiber cities. Google will not share personal information with companies, organizations and individuals outside of Google, except in the situations described in the Google Privacy Policy. In order to take full advantage of a Fiber 1000 connection, you’ll need a computer or laptop that supports a gigabit (in geek terms, this means having a 1Gbps 1000BaseT network interface card). In order to bring Google Fiber to a new city, a whole lot of heavy lifting has to happen. Fiber subscribers can add Fiber Phone to their plan for an additional $10/month (plus taxes and fees). We’ll give you a pre-paid mailing label to ship your equipment back to us. Should I use an existing Google Account to sign up for Google Fiber, or create a new Google Account? As explained in the Google Fiber Privacy Notice, we will get your consent before using information that is associated with your Google Account in other Google properties. We do not accept cash or checks. You’ll get the same fast speeds both when you are uploading and downloading. It’s what you love about Google brought to home Wi-Fi. For assistance with other Google products, please call (650) 253-0000. OpenDNS should also support the Google Fiber network box. If you have a specific need for an illustration, please reach out to us in the approvals section above, or at fiber-brand@google.com with your use case. The applicable taxes are dependent on your local and state sales tax, as well as the Fiber service plan and additional packages you select. Internet speeds up to 1000 Mbps can help businesses in many ways. How long will you be constructing in my neighborhood/city? Google Fiber Webpass uses cutting-edge technology to deliver super fast, reliable internet to apartment buildings, condominiums, and businesses in select cities. Does Google share my personal information with third-parties? Need more help? We’re still evaluating the results of the site survey but we don’t yet have a specific timeframe for your installation. We’re just getting started, but we’re opening to new areas on an ongoing basis. Google Fiber offers a good choice of plans for whatever your TV needs! Jada ☺️ (@Just__JadaB) reported an hour ago. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that aren’t included in your Google Fiber service. How can super fast Internet help my business? existing Google Account or create a new one. Do I own this equipment? And endless possibilities. Google Fiber Webpass gives you the fast, reliable internet you’d expect from Google Fiber—all without bundles, contracts, or hidden fees. Google Fiber Help. Do I need to return it if I cancel service? Please note that because of the way this remote works, you cannot use the typical ZVOX Remote Learning steps. With some packages, you can get Premium channels like HBO, CineMax, Showtime, Starz, and more. 237 K J’aime. We will arrive at your home and knock to let you know we're working on your property, but we'll still install the fiber drop even if you're not home. Will I be able to use Wi-Fi with Google Fiber? One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. So, the bad, ugly, and unexpected horror happened this morning… Our internet was down. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. Google Fiber. What should I do if it breaks? Your network device includes powerful Wi-Fi designed to give you access to Google Fiber throughout your home. Correct me if I'm wrong but that seems wack. Share feedback. No way! You have 25 days to return your equipment after canceling service without incurring a charge. I live in an apartment or condo. If you sign up for 1, 5, or 13 static IP addresses, your confirmation email will include the IP addresses assigned to your account. I registered with one Google Account, but I would like to use another. You’ll pay a flat $10/month rate (plus taxes and fees) at the beginning of the month for that month’s service. Google Fiber. However, personal, non-commercial usage of servers that complies with our Acceptable Use Policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security. There are no deadlines for apartments and condos. When you sign-up for your plan, you’ll be able to see a full summary of your costs. Fiber Phone customers will see charges for their phone service on their Fiber bill. Who is eligible for self installation? Google Fiber Help. It requires no tools and minimal technical skills. After three different phone calls, the last person was able to conclude that I was probably cancelled by mistake because I got an email asking how my google fiber space visit was (a place i’ve never been) You’ll see a step-by-step guide to connecting your Network Box and setting up your Wi-Fi network. Send your complaints or troubleshoot here: Twitter Support Account; Facebook Page; Official Support Site; Tweets by @googlefiberhelp. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. We’ll reach out by email when it’s time to schedule your installation appointment, so be sure to regularly check the email address associated with your Fiber account. A Fiber Space is is basically a shop or office open to the public for potential and existing Google Fiber customers. There are no cancellation fees. At Google, we know that part of keeping your data safe is making sure it is always available to you when you want it. This wikiHow teaches you how to access Google's support resources. I much prefer Fiber, except for the network box. Please enter a valid street address, zip code, and email address. Will my Wi-Fi connection be as fast as a wired connection? How do I cancel? To be written. You have completed the site survey at my business. Will Fiber Phone work through a power outage? If you choose to add 5 or 13 static IPs to your service, you must use your own router. Google Fiber. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you still cannot find it you can submit a request to have your address reviewed by our team through the website or else give us a call at (844) 363-4237. If you’d prefer not to have Fiber usage impact your existing Google Account, you might consider creating a new Google Account to use for Google Fiber. Google Fiber is offering two super fast Internet plans for small businesses with connection speeds up to 1000 Mbps. To learn more, visit our Help Center. Having issues? Fiber-optic internet from Google Fiber is available to an estimated 2.4 million people, making it the 7th largest residential fiber provider in the U.S. by coverage area. Google allows users to search the Web for images, news, products, video, and other content. You can read more about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Notice and Google Privacy Policy. How do I move my Fiber service to my new address? Google Fiber 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. The Google Fiber help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for … We’ll give you a pre-paid mailing label to ship your equipment back to us. Google showed off its new Google Fiber TV service at the launch of its new 1Gbps network in Kansas City. Your activity on other Google services while logged in to the same Google Account might also impact your suggested programming or TV guide search results on Fiber TV. Sales. If it is, you can pick your plan and sign up for service online or by reaching out. What does Google do to protect my information and keep it safe? This helps Google provide you with the best possible experience over time. To learn more about Fiber Phone, please visit our Help Center. Your invoice will be emailed to you at the beginning of each month and you will be automatically billed 10 days later using the payment method in your account. When you sign up for Google Fiber for Small Business, you can choose to have no static IP addresses (that is, dynamic IPs), 1 static IP, 5 static IP addresses or 13 static IP addresses. Does Google share my personal information with third-parties? Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. © 2020 Google Fiber Inc. | 1600 Amphitheatre Pkwy, Mountain View, CA 94043 | Privacy & Terms. Are there any data caps on my internet connection? There are no caps or limits to the amount of data you can send or receive. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. If you’re using your own router, please make sure that it fits these recommended specifications. When you use Google products (like Gmail or Search) while connected to Google Fiber Internet, your information will be treated as usual. You have completed the site survey at my business. Click Sign In (sometimes shown as the profile icon) at the top right of the page. What can I do? Please note if you live in a single family home, it may take time before we can schedule your installation appointment. This is because we’ll first need to lay our fiber all the way to the outside of your home. It is a Fiber provider, which means they deliver service faster than most other types of service by using an optical fiber rather than a copper wire. You can change your plan at any time at no cost. Instant downloads. These plans are subject to taxes and fees, which will vary based on your state and county. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. The applicable taxes are dependent on your local and state sales tax, as well as the Fiber service plan and additional packages you select. battery backup or Uninterruptible Power Supply (UPS). What happens if my debit card does not have enough funds? Fiber Phone includes a conventional phone jack that’s compatible with nearly all home phones. Google Fiber is part of the Access division of Alphabet Inc. If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS. Learn more. We want you to get the most from your Internet connection. After all, if your needs change you should be able to have your service change with it. We do, too. We are happy to assist you. We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the cloud. Yes, once your building is connected to the Fiber network you can sign up and pick your plan at any time and we’ll get your installation appointment scheduled. It’s entirely up to you whether you use an existing Google Account or create a new one. Service will be unavailable during a power outage unless you set up a battery backup or Uninterruptible Power Supply (UPS) in your home. With Fiber Phone you can use your existing number or choose a new one. Once construction is completed for your entire neighborhood, crews will come back through to restore your property. We’re working as quickly as possible to bring Google Fiber to your business. Network devices such as web servers use this address to send the information you requested back to your device. You can add it to eligible Fiber plans for $10 per month (plus taxes and fees). Google Wifi is different. After all, if your needs change you should be able to have your service change with it. You may update or change your payment method at any time by signing into your account on the Fiber website. This could make it easier to keep up with your favorite teams or shows. Do I need to keep my plan for a certain amount of time? If you use Google Cloud through a reseller or other Google Partner, you must contact them for billing support. Instant downloads. Will Google Fiber have Video On Demand and other paid video content? Does Google Fiber have a small business product? Yes! Use it to view and pay your bill, run speed tests, edit your Wi-Fi and network settings, or visit our Help Center, all from your mobile device. Are there taxes or fees associated specifically with the static IP address add on options? Your service may be suspended if you do not pay your outstanding balance within 40 days. To learn more, visit our Help Center. We work hard to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you.