Managed Services. Business Management ConnectWise … Small- to medium-sized businesses (SMBs) are targeted by 64% of all cyberattacks, and 62% of them admit lacking in-house expertise to deal with security issues. Simplified mapping capabilities for tickets, sites and companies. SOC 2-compliant IT documentation management platform. A Match Made in Heaven: Explore Our Revolutionary Suite of Products. Over the last several months, our teams have been collaborating on ways to better serve our combined partner base, which includes the knowledge we share. Continuum. Using your ConnectWise API key pairs, you will build the connection between the portals. Now, ConnectWise -- in addition to the merger with Continuum -- is announcing the acquisition of IT Boost, also a documentation tool that will integrate with its software. It's definitely been a win for our business! Why GetApp is free × GetApp offers free software discovery and selection resources for professionals like you. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. Explore the Products of ConnectWise Recover. © 2020 ConnectWise. This was a big problem with the previous 2-way sync so I am happy to see this working now. Tickets generated on the Continuum Service Boards can now be moved off the Service Board without losing sync. 4. Yes No (0 / 0) Share your thoughts with other Partners. The future of ConnectWise and Continuum's RMM platforms, ConnectWise Automate and Continuum Command, remains in question. Rumors about a potential deal between the two companies have surfaced regularly throughout 2019. menu. If you are considering Continuum, the integration with Connectwise and the support that the people and the product offer to helping clients is fantastic! Unless the integration of ConnectWise and Continuum goes wrong, why wouldn’t the private equity firm continue consolidation and combine SolarWinds, or even Barracuda into a giant RMM platform? Moving forward, all Continuum blog content will live right here on the ConnectWise blog. Good for Continuum MSPs. The top reviewer of ConnectWise Automate writes "Saves us a lot of time and money; some issues with menu loading". After signing in, we'll redirect you back here. Consider this your primary source for all resources, best practices, thought leadership, and company updates related to ConnectWise and Continuum. ConnectWise Manage Sync with eAutomate by CEO Juice ConnectWise Professional Services - Custom Invoices ConnectWise Professional Services - Custom Reports, Dashboards, & Forms Click the mapping tab at the top to start your mappings, shown here. Aligning the Continuum Brand Under the ConnectWise Master Brand. If you use Connectwise and Continuum, the integration is a natural fit. ConnectWise Automate is rated 7.6, while Continuum Command is rated 9.0. Now gives the ability to move to different boards without breaking the sync. ConnectWise Manage vs Continuum Fortify. ConnectWise Acquires Continuum: The Deal Clues . Tags: ConnectWise. In January of 2019, Continuum acquired BrightGauge, the world’s leading business intelligence platform for MSPs. Kaseya. Moving forward, all Continuum blog content will live right here on the ConnectWise blog. These updates will happen in multiple phases, so be sure to check back often to see what’s new. The ConnectWise Manage PSA integration with SolarWinds Passportal helps MSPs get up and running quicker by syncing information such as: clients, users, assets, contacts and locations which saves time and ensures accuracy across records. ConnectWise Acquires Continuum and IT Boost, announces ConnectWise Engage, powered by WebInfinity to offer a complete solution stack to technology solution providers. Autotask Integration Autotask Integration; ConnectWise Automate "LabTech" Integration Information on the Intronis RMM integration with LabTech. Remote Control: ConnectWise has Control while Continuum has had a a reseller/integration relationship with LogMeIn. These MSPs, however, were facing the same complexities and new IT challenges—and therefore had their own staffing, skillset, and resource gaps within their organizations. All Rights Reserved. Resources for Cybersecurity Solution Providers. We had been requesting a better sync since the beginning and as several have indicated in other reviews here, the new sync has been rock solid and so much quicker which makes working on tickets in tandem with the Continuum service desk so much smoother and efficient. thanks! The new 2-way sync is fantastic. Terms of the dual transactions, both of which have closed, were not revealed. The ability to move alert-generated tickets to different boards has allowed us to automate processing via CW workflow rules to segregate different types of tickets that require different levels of response automatically to greatly reduce manual effort associated with alert ticket management. Get a feel for our full suite of products tailored to help your TSP grow. ConnectWise Integration; Continuum Integration Continuum is the technology industry’s only channel-exclusive provider of fully integrated managed services solutions. The key dates to know, according to ChannelE2E reporting, … Related News. ConnectWise … In October 2019, we were excited to announce from The IT Nation Connect mainstage that ConnectWise and Continuum were merging companies. Products; Solutions; Why ConnectWise; Resources ; Select Your Region; Region Name 1; Region Name 2; Region Name 3; Region Name 4; Region Name 5; Get a Free Trial. Terms. PSA Integration Dashboard. The tickets arrive on our boards classified by severity so, that we can apply workflows and SLA against them, without a lot of other hassles. You can distribute tickets among multiple boards and they finally update! ConnectWise Professional Services - Custom Reports, Dashboards, & Forms CRM and Marketing Automation Connectors Powered by Bedrock Data EventTracker Managed SIEM I'll update this post when we are in General Release for the integration, and from there you will be able to contact your ConnectWise account manager for pricing and info. If you are considering Continuum, the integration with Connectwise and the support that the people and the product offer to helping clients is fantastic! Click the image to enlarge. ConnectWise Automate is most compared with SCCM, Kaseya VSA, SolarWinds MSP N … Topic: Managed Services. The private equity firm that owns both ConnectWise and Continuum, Thoma Bravo, has a strategy of purchasing competing firms and ... the attention of the ConnectWise management will be on integration for the coming 1–2 years, which could affect product quality. Brands. We also have reduced our ticket noise by 70%. With ConnectWise Recover, avoid downtime and disruption with a reliable and secure backup and disaster recovery (BDR) solution. SolarWinds Introduces Cloud-to-Cloud Backup for Office 365. Date: 10/2/2014 11:50 AM. Categories. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. ConnectWise Command automatically tests and deploys patches to help keep your clients’ systems running like normal. I don’t know the current status of that LogMeIn relationship. Discover an easy-to-use … You will be presented with a brief agreement—accept the agreement, and you will be directed to the PSA integration login page. If you use Connectwise and Continuum, the integration is a natural fit. Continuum is the most widely used services-enabled technology platform in the industry. Visit Website Review Integration. The union with Continuum allows ConnectWise partners to use Continuum’s AI-enabled services model to grow and scale in the critical areas of remote monitoring and management, security, and data protection without the requirement of increasing headcount. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users. With our open, integrated, and security-centric platform, we’re enabling some of the most profitable and predictable growth in the industry today—and helping our MSP partners deliver more value to their SMB clients. It's definitely been a win for our business! The new continuum/connectwise sync is working really well. In an effort to streamline and make it easier to find information in one place, we’re merging the Continuum and ConnectWise blogs to one central location. SolarWinds. As a BrightGauge + ConnectWise Command®, formerly a Continuum solution, user, the way you remotely monitor and manage your networks is about to get a whole lot better. Only registered users can view documentation.After signing in, we'll redirect you back here. We no longer have to maintain Automate services, integrations, etc. Hi there all, this is Jeannine from ConnectWise. Demo or request a trial today. See more in ConnectWise COO Says Integration, Consistency, and Growth Are All Up Ahead : << Return to start. Advanced ticketing sync automation: Advanced ticket sync automation reduces and fixes common errors to avoid sync issues. Since ConnectWise is deeply embedded in our business process, the sync between ConnectWise and Continuum is a natural fit. SolarWinds Passportal 1 . By interpreting the trendlines and adapting our solutions accordingly, we ensure that MSPs and their customers are protected, streamlined, technologically stable, and prepared for whatever the future holds. :) We are in beta with our cloud integration to Jira and will be in alpha for on premise users in the next two weeks. Finally, the team at Continuum has been great to work with. Continuum offers a supported integration with ConnectWise Manage. The regional teams tap into each other and other product specialists to get the answers to their partners quickly! The Assist offering starts … Continuum monitors these errors for trends so we can proactively solve these issues for you in the future. Our company has been leveraging Continuum’s Service Desk to augment support of certain clients since the Zenith days. We probably wouldn't even entertain this offering if this integration didn't exist!! Datto. ©2020 ConnectWise, LLC. Dan Shyne, SAGE Computer Associates, Inc. We leverage the Continuum/Connectwise integration every day, all day. keyboard_arrow_left. After the IT Nation Connect 2019 event, the companies will begin working on its overall business and joint roadmaps, "which to this point we have not been able to dig … Continuum's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. IT Glue 1 . December 17th, 2019. The integration has been smooth and fast allowing us to receive, track and push tickets back and forth to the noc quickly. The reliability of the sync has gone up tremendously as well as the speed it is syncing. Back in June of 2018, Continuum announced the expansion of its cybersecurity offering, Continuum Security, which would later become Continuum Fortify, through the acquisition of CARVIR, a leader in monitored and managed security for the channel. New Connectwise Integration API has helped us refine and automate alert ticket processing to gain much more efficiency for our team. Founded in 2011, Continuum was originally a remote monitoring and management (RMM) software provider backed by a team of technology experts supporting managed services providers (MSPs) and their clients. All tickets to be synced have to start on one board but can be moved around thereafter even with workflows. Sign In to Connectwise University. BrightGauge . Now the Continuum NOC is always green! Encrypted cloud-based, automated password protection . As we continue transitioning to a more unified platform for the benefit of our customers, we wanted to share a little bit more about Continuum and its history. Only registered users can write reviews.After signing in, we'll redirect you back here. Continuum will add security and a SOC, ITBoost automated IT documentation and Webinfinity will help with partner relationship management on top of ConnectWise… After a rocky road since the early Zenith Infotech days, Continuum’s RMM plus … The NOC’s migration from the old sync to the new one was seamless, quick and easy to do. See how ConnectWise Manage and ConnectWise Fortify stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. The news was announced by ConnectWise CEO Jason Magee and former Continuum CEO Michael George at ConnectWise’s annual conference, IT Nation, in … 5. Most importantly, knowing that should a sync issue occur we can contact the NOC 24/7 and they have the access and tools they need to troubleshoot and resolve matters without having to rely on outside intervention. Consider this your primary source for all resources, best practices, thought leadership, and company updates related to ConnectWise and Continuum. Was this review helpful? 6. This effort, along with our ongoing integration with Continuum, we are unifying our back-end tools and processes to develop a more seamless billing experience. NOC Platform: Continuum Assist is the crown jewel of this buyout deal. This should ultimately be seen as a good outcome for Continuum MSPs and customers. Highly Recommended! ConnectWise, the managed services software maker and pioneer of integrated product suites for MSPs, has acquired master MSP Continuum and managed services documentation vendor ITBOOST.. Security for you. We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. Magee said the respective RMM platforms "will be maintained [separately] at this point." Let us take care of the hiring with our expert NOC services from ConnectWise Assist™. MSPs can fine-tune each section and control which records they should sync or exclude. That led Continuum to the larger mission of bridging that skills gap for our MSP partners, and aimed to develop innovative and intelligent services-enabled solutions that now support nearly every aspect of small business IT: cybersecurity, remote monitoring, backup and disaster recovery, always-on help desk support, and more. Security threats continue to grow, and your clients are most likely at risk. As IT environments became increasingly complex, small and mid-sized businesses (SMBs) began outsourcing more of their critical technology and infrastructure requirements to MSPs. More flexible ticket assignment on Service Boards: We have developed dedicated Service Boards for the NOC and Help Desk Teams. You must be signed in to the ConnectWise University to continue purchase. Although rather new with ConnectWise, we have been using Conitnuum for over five years. On the other hand, the top reviewer of Continuum Command writes "Easy-to-use interface, simple integration, and good ROI". Learn More >>. Visit Website Review Integration. Compare real user opinions on the pros and cons to make more informed decisions. The ability to move between boards and an almost “real-time” sync has made a world of difference. Working with the Continuum team to implement the new API was a great pleasure for our team. Close the Skills Gap. We’re rolling out integration updates throughout the year that we think will make you happy. The new Continuum Sync is solid. For any other questions with this integration, please contact the  Continuum team directly to resolve any issues. Safety for your clients. Bitdefender Integrates GravityZone MSP Security Suite … Faster ticket sync: Ticket sync is up to 5x faster with an average sync time of 1 minute than previous SOAP integrations. Continuum Fortify Cybersecurity Solutions & Monitoring Tools. All rights reserved. The product is great along with the support. Continuum offers a supported integration with SolarWinds Passportal. Filters Filters. They also sync a lot faster than in previous versions so its close to real time. Thanks all for the GREAT work on this!! ConnectWise is constantly working to deliver a better partner experience at every interaction. If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. Integration Partners / IT Management / Remote Monitoring and Management / ClearBench; Product Overview; Integration; Documentation; Reviews; Product Overview Designed by ConnectWise users specifically for ConnectWise users, ClearBench is an effective global team planning resources management offering seamless two-way synchronization with ConnectWise. SolarWinds MSP. In an effort to streamline and make it easier to find information in one place, we’re merging the Continuum and ConnectWise blogs to one central location. This fact alone makes Continuum our favorite. Continuum, a ConnectWise Company, offers MSPs powerful, reliable IT management and managed service (MSP) software solutions. Automation and expert support from our NOC services take the repetitive, tedious parts of BDR off your techs’ hands while delivering peace of mind and building trust with your clients. It’s hard finding and keeping quality IT talent. ConnectWise Manage ConnectWise Automate Apply.